Terms & Conditions
This agreement describes the terms, with which a customer holds GLOBAL BLUE LLC to, when the services described on www.stargdv.com are undertaken.
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The information below forms part of this agreement, and includes information that GLOBAL BLUE LLC is required by law to disclose to it’s customers.
Consultancy
Occasionally a returning customer will instruct GLOBAL BLUE LLC to undertake a new project. The terms of this Consultancy Agreement will apply to each Project unless otherwise stated via written communication. At the customer’s discretion, prior to the initiation of the project, the parties will agree on the scope of the work to be undertaken by GLOBAL BLUE LLCin an Project.
Satisfaction Guarantee Policy
If, upon receiving the final Invoice, the customer is not happy with the value received from GLOBAL BLUE LLC, the customer may at their discretion, decide how much to pay Star development (if anything) for the services provided for the project in question. The customer must first explain to James Jones (or another agreed Director of Star development) the reasons for their decision.
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Notwithstanding invoking the Guarantee, the customer must pay any out-of-pocket expenses incurred by Star development while undertaking the Project. This cost will only be the maximum that the customer had previously agreed to pay. Examples of expenses include but are not limited to): barrister’s fees, searching fees, or government fees (such as those from an intellectual property office) or invoices from attorneys in one or more jurisdictions.